Infopia Transact Customer Support is the best in the industry—helping you quickly address any potential software-related issues. Combined with Infopia's Account Management and Professional Services teams, you get the complete eCommerce help necessary for long-term success.
| Online Support |
Basic |
Performance |
| Help Pages |
x |
x |
| Transact Training Page and Videos |
x |
x |
| Downloadable How To Documents |
x |
x |
| Support Services |
|
|
| Phone to Case Access |
x |
x |
| Phone Support |
10am-4pm MST |
24 hours* |
| Unlimited email through Case system |
|
x |
| Targeted 4 Hour Response time for cases |
|
up to 4 hours |
| Initial/Annual performance services evaluations |
|
up to 4 hours |
| Transact Workflow Analysis |
|
up to 4 hours |
| Marketplace Best Practice Session |
|
up to 4 hours |
| Transact Storefront Analysis |
|
up to 4 hours |
| New Channel Training |
|
x |
| Google Analytics and Webmaster Tools set up and tutorial |
|
up to 2 hours |
| Transact Reporting tutorial |
|
up to 2 hours |
| Online Marketing Best Practices |
|
up to 2 hours |
| Dedicated Account Manager |
|
x |
| Maintenance and Issues |
|
|
| Priority Points Per Quarter |
|
10 |
| Updated Releases and Features |
x |
x |
| Hotfixes and Inline Releases |
x |
x |
| Training on New Releases |
|
x |
| Discounts |
|
|
| Discount on Professional Services Projects |
|
15% |
