Press Release
2006 | 2007 | 2008
Infopia Forms New Customer Support Team
eCommerce Support Becomes More Sophisticated & Accessible for Online Merchants
Salt Lake City, UT – July 9, 2008 – Infopia, the leading SaaS eCommerce platform provider, announced today that it has formed the new Transact Customer Support team. Named after the new Infopia eCommerce platform, Transact Customer Support offers merchants a tiered support structure with greater accessibility to help when needed. The new team will enable online merchants to focus on growing revenue instead of dealing with technology-related issues.
The new team has created a knowledge base, as well as a support portal where Infopia customers can log and track issues. Support is accessible via a new toll-free number. The call center, support portal, and knowledge base are powered by salesforce.com, which gives team members the ability to have a 360 degree view of customer interaction to provide the best solution possible.
The team includes tiered support that is designed to answer general questions, provide walkthroughs and how-to information, and help merchants with eCommerce platform performance issues. The focus of the team is to give merchants more time to grow their business by streamlining operations and getting eCommerce issues addressed as quickly as possible.
"I used to own a software company with a technical support group of 12 people -- none of whom could hold a candle to Infopia's staff," said Kirk Simmons at Hy's Buys. "I can honestly say that every single Infopia support person has been exceptional. We're excited about the new support structure and tools. It confirms to us that Infopia has the right approach to service -- one that will help us become more successful."
"The new Transact Customer Support team is an important component of our new eCommerce solution," said Bjorn Espenes, CEO at Infopia. "They take a proactive approach to customer needs -- acting as an internal advocate for merchants at Infopia and enabling the focus to be on revenue instead of technology."
About Infopia
Infopia provides eCommerce software and services with its Transact solution to help merchants grow their online business. From managing inventory across multiple online channels, to creating enterprise level websites and integrating business applications such as CRM, Infopia has the right tools to increase online revenues. Infopia is an award-winning eCommerce solution company headquartered in Salt Lake City, Utah. For more information visit www.infopia.com.
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Contact
Chris Frank
Infopia, Inc.
+1.801.990.4700
cfrank@infopia.com |
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