Onsite Operational Account Review

Shipping Strategies

This concept is meant to encourage you to take a holistic look at your shipping program and try to uncover areas that might save or even make you money.

Branding

Keeping a consistent brand that communicates your business is important in the online world in order to not get lost in the shuffle of the internet. By following a few key points you can keep customers coming back to you for business.

Trust Building

Building trust with your customers can strengthen your brand more than anything. Looking professional, personalizing the buying experience, and creating distinction can all build buyer trust. We partner with Powerreviews to further inspire trust-based purchases and have shown great revenue increases by using their service.

Multiple Marketplace Templates

Let our design team help you attract different customers from different niches on eBay by employing different sales strategies.

Value Proposition

What are your strengths? What do customers consistently praise you for? Use these strengths in communicating your brand. Create special offers and incentives around these strengths.

Personalize

Selling online can dilute the personal touch factor that you get with a brick and mortar. Personalize your storefront, show your buyers who you really are and what you sell. Create an about us page, create customer spotlight pages, utilize ratings and review pages with product info pages that describe how to use products.

Marketing

Once you have a brand created the next step is to market it. Online marketing can be cheap and effective and is necessary to expand and grow your business. Constant marketing combined with the above branding best practices is key to increasing visibility. You have many tools at your disposal, including: SEO, Email Marketing, Blogging, and Social Media to help promote your business and increase sales.

Customer Service Strategies

Outstanding customer service can give a company a potent competitive advantage whether it is provided by a person (e.g., sales and service representative), or by an automated means such as email or Voice Mail. We’ll help make sure your policies and practices accurately define your operations and set expectations with your customers so they will buy from you again.

General Business Practices

All business has common threads, regardless of online selling or brick and mortar. Utilizing these common strategies that apply regardless of how or where you sell is as important as online selling optimization. Without good internal structure, analysis, and review of practices overall business can decline. This section is very comprehensive, but we have recommendations and tools that ubiquitously apply to businesses to help achieve maximum gain.

Payment Gateways

Similar to evaluating your partnerships with all vendors, a financial review of your online payment processing is in order. You can attract more buyers with multiple payment receipt options, as well.

Marketplaces

There are myriad strategies and best practices available to increase sales with eBay and Amazon. Based on your goals and strategies for these marketplaces, we will help you optimize your operations.